Frequently Asked Questions (FAQs)
1. Who are we?
We are Chengdu Baolu Media Co., Ltd., a digital content company specializing in the creation and distribution of digital wallpapers.
2. What products do you sell?
We sell digital wallpapers designed for personal devices such as desktops, laptops, tablets, and mobile phones.
3. Are the wallpapers physical products?
No. All wallpapers are digital products. No physical items will be shipped.
4. How do I receive my digital wallpaper after purchase?
After a successful purchase, the digital wallpaper will be made available for download. You can save the file directly to your device.
5. What file formats are provided?
Wallpapers are provided in standard digital image formats suitable for common devices. The exact format depends on the specific product description.
6. Can I use the wallpapers on multiple devices?
Yes. You may use the purchased wallpapers on your personal devices for personal use.
7. Can I use the wallpapers for commercial purposes?
Unless otherwise stated on the product page, wallpapers are intended for personal use only. Commercial use, redistribution, or resale is not permitted.
8. Can I share or resell the wallpapers?
No. Sharing, reselling, sublicensing, or distributing the wallpapers to third parties is not allowed.
9. Do you offer refunds?
Because digital wallpapers are instant-download digital products, refunds are generally not available once the file has been accessed or downloaded.
10. What should I do if I have download issues?
If you experience any issues with downloading or accessing your purchased wallpaper, you may contact us for assistance.
11. How can I contact customer support?
For support inquiries, you can contact us via email at:
baolutech2026@163.com
12. Where is your company located?
Our company is located at:
No. OL-07-202409058, Annex 8, No. 888 South Section of Tianfu Avenue, Huayang Street, Tianfu New Area, Chengdu, Sichuan, China